Customer Case Study: Small Business Manages Operations With Remote Offices

Business Problem:

A small business has several locations across the country with no technical infrastructure other than laptops and the Internet. They want to be able to provide a real-time system to manage everything from sales, customer service, and operations, but they do not have the skills to implement a software package and they can't afford to hire consultants to buy and install a software package. The lack of a centralized system was inhibiting growth.

Old Process:

Prior to SecureSheet™, everybody would keep track of their information in their own spreadsheet and in their email systems. There was no visibility for other locations, and every time a report was required, emails would be sent out to different people trying to track down data.

New Process:

Now, with SecureSheet, they have set up a multi-sheet Operations SecureSheet™ that includes all facets of the business in a familiar spreadsheet look and feel. Users can go to the web site and update and view all relevant data in real-time, with zero additional software or hardware acquired. They have even extended some of the SecureSheet™ to their customers and suppliers to give them better visibility.

Benefits:

By implementing SecureSheet, this customer has significantly improved their operations. With this improved process they now have seen:

• Improved customer service
• Better informed investment decisions
• Better visibility
• An inexpensive infrastructure to add more locations