Support

How do I start?

We provide the SecureSheet software as both a hosted service and a licensed product. All you need to start is the email address(s) of the user(s) who will be creating and managing your SecureSheets™. We also offer a free trial.

Online Support

We provide online help and tutorials for registered users. You can access this help by logging into SecureSheet and clicking the "Help" link. In addition, we have several templates that can be used as starting points or examples. These can be accessed by selecting "Create From Pre-Defined Template" when creating a SecureSheet™.

Email Support

We monitor support email 7 days a week and provide standard email support to our customers, Monday - Friday 8 AM to 6 PM EST. Email requests for support can be sent to support@securesheet.com.

Custom Support

We provide custom support for an additional fee, including phone support and dedicated support tailored to a customer's requirements. Contact us at support@securesheet.com for more details.

QuickStart Services

Many times our customers are looking for assistance in getting their projects implemented quickly. They may not understand spreadsheets or they may not have the time to put together effective business processes in a reasonable amount of time. We have dedicated SecureSheet™ resources with many years of experience understanding business requirements and creating mult-user web-based business applications. The QuickStart Service is $299 and includes initial design, review, training and go-live to help get your project up and running successfully. Contact us at support@securesheet.com for more details.

Professional Services

We also provide professional services for customers including design, implementation, testing, etc. on a time and material basis. Contact us at support@securesheet.com for more details.